N26 Reviews

App is okay, but “support” is a total disaster. They still have my old address in the system, from which I moved 3 years ago. But impossible to change as there are apparently only completely incompetent people working in “support”. So will probably close my account to avoid that they send confidential information to the outdated address. Stupid, but apparently what they want…

My first experience with N26 customer service since opening an account has been extremely positive. My request was confirmed on Saturday morning (in progress), despite the fact that I sent it in on a Friday evening, and the solution was ready by Monday morning. I'm happy to continue like this. Kind of amusing: The complete processing of the ticket, from opening to closing, took place in exactly the period in which conventional banks explicitly exclude the processing of such incidents.

I applied for an account and provided all required documents including a picture and passport copy for the verification process still my application was denied without any explanation.

This is what I received:

“ We’ve reviewed the information you provided and we must inform you that according to our current verification procedures, we’re unable to offer you an N26 bank account at this time.”

That is extremely bad and unprofessional but no worries N26! The people at REVOLUT got my bank and opened my bank account on the fly!

So for anyone in the same situation as myself starting a positing in Germany, stay away from N26.

very bed experience with this bank, they don't repeat what the owner of the bank account says. I lost more than 600€ with n26

The little robot is useless. Multiple solutions (that didn't work) were offered. Then finally they offered a validation with my passport. But none of it worked anyway. Now i not only don't have access to my account but I cannot reinstall the app on my phone. You people have the worst "customer service" ever!

I like it. Most of the times. If this review is not going to be published, i am going to publish it again?

I am N26 premium customer
My account was hacked and there is fraudulent activity on the account.

I cannot reach customer service although my package includes a phone line to call.
Nobody answers or calls back

Account is still hacked no reaction so far from N26 and no one picks up the phone. Chat service is absolutely useless.

Will change bank

Great bot, fast service (even for late hours), person was really understanding my problem and helpful, without feeling like it's just someone reading a script. Did not require any extra account/login, no redirect to another weird looking page, was just great overall.

I've been using N26 for a few weeks now and it works but I'm not a big fan of the app as a I find it unintuitive for some of the things I need to do.

Without any warning they cancelled my account due to "a violation". They refer to the Terms and Conditions" without telling me what the violation is, because "it is non-negotiable".
They tell me to transfer to money back to where it came from, but when the account is disabled this is impossible.
They can do that for me but they need all kind of information about my Dutch bank account in ONE (not two, but one) scanned document with bank logo, bank address, my name and address.
They have to transfer back €65,00 but looks like impossible. Who knows..... maybe I am laundering this money!!!!!
Are you looking for a free online bank? Avoid N26. Really bad communication.

N26 German Customer , using N26 You which costs 4.90€ a month
I'm using it as my main Bank
Nice features, like spaces, shared spaced, instant moneytransfer , Moneybeam, income can be split automatically, you can round up and put it to a savings-space. It helps a lot to keep your finances clean.
Monthly report is nice as well!
Customer Support over Livechat with either human or bot conversation is very pleasant and fast

Without any warning they cancelled my account due to "a violation". They refer to the Terms and Conditions" without telling me what the violation is, because "it is non-negotiable".
They tell me to transfer to money back to where it came from, but when the account is disabled this is impossible.
They can do that for me but they need all kind of information about my Dutch bank account in ONE (not two, but one) scanned document with bank logo, bank address, my name and address.
They have to transfer back €65,00 but looks like impossible. Who knows..... maybe I am laundering this money!!!!!
Are you looking for a free online bank? Avoid N26. Really bad communication.

The worst banking experience. This banking app facilitates the theft of your money:
1- Transactions are not secured in anyway. Any thief (or merchant) that has your card number can just charge you without your confirmation.
2- You are not notified via the app about such unauthorized transactions.
3- When you find out and notify N26, and request a chargeback, they just reject your chargeback request without providing any reason.

N26 has facilitated theft of my money on two different occasions, and I have not received the money back after months as they claim that they cannot help me.

after several attempts for me as a 'prospective graveyard vegetable' to verify myself at great expense(no telephone contact and not enough time to enter long questions during chat)

It works perfectly! They are the quickest with transfers. Support center is quick and helpful.
For me it's the best Bank in the world and I had many accounts with many big Banks in many countries. No one was this efficient!